Responsible Gaming
This page explains how The Pokies supports responsible gambling. It outlines the tools available to help you stay in control, signs that gambling may be becoming a problem, and where to find free, confidential support in Australia.
Gambling as Entertainment
Gambling should be a form of entertainment, not a way to make money. Never gamble with money you cannot afford to lose. Set clear limits before you start playing and stick to them. If gambling stops being fun or starts affecting your daily life, it is important to take action early.
Tools to Stay in Control
The Pokies offers several features to help you manage your play:
- Deposit limits: Set a maximum amount you can deposit over a day, week or month. Any reduction takes effect immediately. Increases require a 24-hour waiting period. - Loss limits: Cap the amount you can lose during a set period. Like deposit limits, reductions apply right away; increases are delayed by 24 hours. - Session time limits: Choose how long you can play in one session. The system will log you out when the time is up. - Reality checks: Receive pop-up reminders showing how long you have been playing. You can set these to appear every 15, 30, 45 or 60 minutes. - Cooling-off periods: Take a short break from gambling for 24 hours, 7 days or 30 days. Your account will be inactive during this time. - Self-exclusion: Permanently close your account for a minimum of six months. This decision cannot be reversed during the exclusion period.
All limits can be adjusted in your account settings under “Responsible Gaming.” Changes that reduce your limits apply instantly to protect you. Requests to raise limits include a mandatory 24-hour delay to encourage thoughtful decisions.
Warning Signs of Problem Gambling
Problem gambling can develop slowly. Watch for these signs:, Chasing losses by betting more to win back money, Lying to family or friends about how much you gamble, Using gambling to escape stress or other problems, Borrowing money or selling items to fund gambling, Feeling restless or irritable when trying to cut down
If any of these apply to you, consider using the tools above or speaking to a support service. There is no shame in asking for help.
Getting Help in Australia
Free and confidential support is available across Australia. You can contact the National Gambling Helpline by calling 1800 858 858. They provide counselling, information and referrals. Some states also offer local services through their gaming regulators. Support is available 24/7 and all conversations are private.
Protecting Minors
Only people aged 18 and over may open an account at The Pokies. We verify age and identity during registration using official documents. If you share a device with children or teenagers, consider installing blocking software such as Net Nanny or K9 Web Protection. These tools can restrict access to gambling sites and help keep young people safe.
Account and Fair Play Rules
You must be at least 18 years old and living in a location where online gambling is permitted to register. Only one account per person is allowed. We carry out identity checks before processing your first withdrawal to meet legal requirements and prevent fraud.
Bonuses come with terms including wagering requirements, eligible games, expiry dates and payout caps. Attempting to misuse bonuses, such as creating multiple accounts or placing opposite bets to guarantee wins, will void any offers and may lead to account closure.
Dormant accounts (no activity for 12 months) may incur a monthly fee after written notice. Collusion, bot use, fraudulent chargebacks or any attempt to manipulate game outcomes breaches our fair play policy and can result in permanent bans.
If you have a complaint that we do not resolve to your satisfaction, you may escalate it to your state or territory gaming regulator.
Privacy and Data Use
We collect personal details (name, address, date of birth), contact information, payment records and technical data like IP addresses. This is necessary to verify your identity, process transactions, prevent fraud and comply with laws.
Your data is shared only with payment processors, identity verification providers and regulators when required. We do not sell your information. Records are kept for five years as mandated by anti-money laundering rules.
You have the right to request access to your data, correct errors, ask for deletion (where law allows), obtain a copy or object to certain uses. Contact our privacy team through the help centre to exercise these rights.
Our site uses cookies: essential ones to run the platform, analytics cookies to understand site performance and marketing cookies for personalised ads. You can manage non-essential cookies via the cookie banner on your first visit.
All data sent between your device and our servers is encrypted. Access to your information is restricted to staff who need it for their role.
Staying Safe
Gambling should never cause harm. Use the tools provided, watch for warning signs and reach out for support if needed. The Pokies is committed to offering a secure and responsible environment for adult players in Australia.