Terms

These terms explain how The Pokies works, what you agree to by using the site, and your rights and responsibilities as a player. They cover account rules, payments, privacy, fair play, and support for responsible gambling.

Responsible Gambling

Gambling should be entertainment, not a way to earn money. If you feel it is becoming a problem, help is available.

You can set personal limits at any time: - Deposit limits: cap how much you add per day, week or month - Loss limits: stop play once you hit a set loss amount - Session time limits: end your session automatically after a chosen duration - Reality checks: receive pop-up reminders of your playing time - Cooling-off periods: take a break from 24 hours up to six weeks - Self-exclusion: block your account for a fixed period (minimum six months)

Limits apply immediately. Increases require a 7-day waiting period. This gives you time to reconsider.

Watch for warning signs: chasing losses, lying about gambling, borrowing money to play, or neglecting work or family. These are not character flaws. They are signals that support may help.

Free, confidential assistance is available through Gambling Help Online and state-based services. Their counsellors understand local laws and can offer practical steps.

Only adults aged 18 and over may register. We verify age during sign-up and may request ID. If you share a device with minors, consider installing parental control software like Net Nanny or K9 Web Protection to restrict access.

Account and Gameplay Rules

You must be at least 18 years old and located in a place where online gambling is legal to open an account. Only one account per person is allowed.

We carry out identity checks (known as KYC) before processing your first withdrawal. This confirms you are who you say you are and helps prevent fraud. You will need to provide documents such as a photo ID and proof of address.

Deposits are credited instantly in most cases. Withdrawals are processed within 48 hours but may take longer if verification is pending or if your bank requires extra steps.

Bonuses come with conditions. You’ll usually need to wager the bonus amount a set number of times before withdrawing winnings. Not all games count toward this requirement. Check the specific offer terms. Bonuses expire if unused, and there’s often a cap on how much you can cash out from bonus play. Trying to exploit bonus terms across multiple accounts will void your offers and may lead to account closure.

Inactive accounts, those with no logins or transactions for 24 months, may be closed. Any remaining balance is returned after deducting a small administration fee, as permitted under local gaming rules.

Cheating, collusion, use of bots, or filing false chargebacks breaches our fair play policy. We monitor gameplay and reserve the right to withhold funds or close accounts involved in suspicious activity.

If you have a complaint, contact our support team first. If unresolved, you may escalate it to your state or territory gaming regulator.

We may update these terms. Significant changes are posted on-site and emailed to active users at least 14 days before they take effect.

Privacy and Data Use

We collect several types of data: - Identity and contact details (name, email, phone, date of birth) for account setup - Payment information (card or e-wallet details) to process transactions - Technical data (IP address, device type, browsing behaviour) to detect fraud and improve site performance

We process this data because it is necessary to run a licensed gambling service, meet legal obligations, and protect both you and us from harm.

Your data is shared only with:, Payment processors, Identity verification partners, Gaming regulators, if required by law

We do not sell your information to third parties for marketing.

Records are kept for five years after account closure, as mandated by anti-money laundering laws.

You have the right to:, Request a copy of your data, Correct inaccurate details, Ask for deletion (where legally possible), Receive your data in a portable format, Object to certain types of processing

Submit requests via our support channel. We respond within 30 days.

Our site uses cookies: - Essential cookies keep you logged in and secure - Analytics cookies help us understand site traffic - Marketing cookies show relevant ads (you can opt out)

Adjust preferences through the cookie banner on your first visit or via your browser settings.

All data sent between your device and our servers is encrypted. Staff access to personal data is restricted to roles that require it.

Questions about data handling? Reach out through our official support route.