Privacy

This page explains how The Pokies handles your personal information, protects your account, and supports responsible gambling. We collect only what we need to run our service safely and legally, and we never sell your data.

Responsible Gambling

Gambling should be entertainment, not a way to earn money. If you feel it is becoming a problem, help is available.

You can set tools directly in your account: - Deposit limits: Cap how much you add over 24 hours, 7 days or 30 days. - Loss limits: Restrict net losses during a set period. - Session time limits: Choose how long you can play in one go. - Reality checks: Get pop-up reminders showing session length at intervals you pick. - Cooling-off periods: Take a break of 24 hours, 7 days or 30 days. Your account locks immediately. - Self-exclusion: Lock your account for 6 months, 1 year or longer. This starts right away and cannot be undone early.

Any limit you lower takes effect instantly. Raising a limit requires a 24-hour waiting period.

Warning signs include chasing losses, hiding gambling from others, or using money meant for bills. These are common and nothing to be ashamed of. Free, confidential support is offered by Gambler’s Help services across Australia. You can also use device-level parental controls like Net Nanny or built-in screen time settings to block access on shared computers.

All players must be 18 or older. We verify age and identity during sign-up and before any withdrawal.

Account Terms

Only individuals aged 18+ who live in permitted areas may register. One account per person is allowed.

When you sign up, we ask for proof of identity and address. This “know your customer” (KYC) check prevents fraud and money laundering. It also ensures payouts go to the right person. You must complete this before your first withdrawal.

Bonuses come with conditions. Wagering requirements mean you must bet a multiple of the bonus amount before cashing out. Not all games count toward this. Bonuses expire if unused within the stated time, and maximum winnings may apply. Trying to abuse bonus rules, like creating multiple accounts, will void offers and may close your account.

Inactive accounts with no logins or bets for 12 months may be closed. Any remaining balance is returned after verification.

Using bots, colluding with other players, or filing false chargebacks breaks our rules. Such actions risk account termination.

If you have a complaint, contact us first. If unresolved, you can escalate it to your state or territory gaming regulator.

We may update these terms. You will get an email notice and see a banner when logging in. Continued use means you accept the changes.

Data Collection and Use

We collect four types of information:

- Identity and contact details: Name, date of birth, email, phone number, and address. Needed to open your account and meet legal duties. - Payment information: Card or e-wallet details. Used only to process deposits and withdrawals through secure third parties. - Technical data: IP address, device type, browser, and site usage. Helps detect fraud and improve performance. - Gaming activity: Bets placed, games played, wins and losses. Required for fair play monitoring and responsible gambling tools.

We process your data because it is necessary to provide our service, meet legal obligations under Australian gaming law, and protect our systems from misuse.

Your information is shared only with:, Payment processors (to handle funds), Identity verification partners (to confirm you are who you say you are), Regulators (if required by law)

We do not sell or rent your data to advertisers or data brokers.

Records are kept for five years after account closure, as mandated by anti-money laundering rules.

You have rights under privacy law:, Ask for a copy of your data, Correct inaccurate details, Request deletion where no legal reason exists to keep it, Get your data in a portable format, Object to certain processing

To act on these rights, email our data protection contact (details below).

Cookies and Tracking

Our site uses cookies: - Essential cookies: Keep you logged in and remember cart contents. Cannot be switched off. - Analytics cookies: Track site traffic so we can fix issues and improve layout. You can disable these via your browser settings. - Marketing cookies: Show ads based on your visits. These require your consent and can be turned off anytime.

Most browsers let you block or delete cookies. Doing so may stop some features from working.

Security

All data sent between your device and our servers is encrypted. Staff access to player information is limited to those who need it for their role. Systems undergo regular security testing.

If you have privacy questions or wish to exercise your rights, contact our data protection team at [email protected].